- National Association of Credit Bureaus (ANBC) says AI reduces costs, improves risk analysis and expands access to credit responsibly
- The topic has been discussed at international events
A Artificial Intelligence (AI) is already a consolidated reality in the Brazilian credit market and is changing the way companies and consumers relate to the financial system. According to ANBC, the technology, which began to be applied in the sector more than 20 years ago with the use of machine learning, is now advancing with the arrival of generative AI and expanding the possibilities for analysis, efficiency and financial inclusion.
According to ANBC, the application of AI has generated concrete results, such as reducing operating costs, increasing the accuracy of analysis, improving the consumer experience and expanding access to credit in a responsible manner. “Today, AI is a strategic ally. It helps companies reduce costs, increase accuracy in analysis and offer a better experience for the consumer, all with responsibility and security,” says Elias Sfeir, executive president of ANBC..
In Brazilian credit bureaus, AI is already being used in processes such as instantly updating credit scores, detecting fraud in real time and automating statistical models. Automation, according to the organization, can reduce costs by up to 66% and speed up the development of models that used to take weeks to complete (today they are completed in a few days). In one of the companies in the sector, more than 70% of the new models created in 2023 incorporated machine learning and deep learning, which increased the speed of data processing by 20 times and ensured more security and agility in decisions.
Another important advance is the instant negative rating, which allows the credit score to be updated in seconds. “This structurally changes the market, because consumers who pay off their debt will have access to credit almost in real time,” explains Elias. In addition, the inclusion of data from electricity bills, telephone bills and social programs in predictive models has helped to reduce defaults by up to 15%, without affecting approval levels.
ANBC also points out that the use of advanced analytical platforms has made it possible to triple the production of analytical models and reduce development time from three or four weeks to just a few days, with an increase of up to eight points in the KS index, which measures the predictive quality of the analyses. There are also solutions capable of analyzing up to 24 months of account history, evaluating amounts paid and consumption behavior, which makes credit decisions more precise and personalized.
According to Sfeir, AI governance in bureaus is guided by ethical principles and strict security practices. “Innovation needs to go hand in hand with responsibility. We have systems that are monitored, transparent and committed to the ethical use of data, which contributes to sustainable financial inclusion,” he says.
As technology advances, so does the debate on AI regulation. ANBC actively participates in national and international discussions and advocates balanced regulation that encourages innovation and maintains consumer protection. The topic has been on the agenda at international events discussing the ethical and responsible use of technology, reinforcing Brazil's role as an active participant in this global dialog. The organization proposes differentiating high-risk systems from traditional credit models, avoiding exaggerated interpretations of discrimination and maintaining alignment with the General Data Protection Law (LGPD).
For Sfeir, the way forward lies in the combination of technology and humanity. “Artificial Intelligence should be seen as Expanded Intelligence, a tool that expands human and institutional capabilities, provided it is used ethically, transparently and responsibly”, concludes the executive.
Read also:
ANBC participates in Futurecom 2025 and highlights the role of credit
Strengthening digital security will be the subject of a panel with ANBC during Futurecom 2025
